FAQ

Is there a tutorial?

Yes! Click here to watch our tutorial.

Why should I trust HUT.gg?

We have hundreds of satisfied customers, many of which have posted positive reviews on our Trustpilot page.
We also work with big YouTubers in the NHL space who would never support a scam website.
Also, all our pack openings are probably fair; the card won is chosen by an independent third party called random.org.
Simply click the "show me proof this was a fair draw" button after opening a pack to see the proof.

How long does it take for me to receive my cards?

Usually, cards should take no more than 12-24 hours in order to be received. However, depending on a card’s rarity, some might take up to three (3) business days. If you still haven’t received your card and it has been more than three business days, contact us immediately by submitting a ticket, and we’ll get back to you as soon as possible.

I received a card but it’s not the card that I withdrew?

If we are unable to locate the card that you attempted to withdraw within 1-2 business days, we will send you another card which is equal to or up to 20% greater in value.

Help! Where are all the payment options that you’ve advertised?

Upon checkout, you will be prompted to select either PayPal or Interac. PayPal is the preferred payment method.

A card that I want isn’t in the database. Why isn’t it there?

When a new card is released, it may take up to 1-2 business days for it to be added into our system. If a card that you desire is still not in the database after this timeframe, please open a support ticket or e-mail us!

I found an exploit on the site, who do I report it to?

If you find an exploit or a bug on the website, please open a support ticket or contact an Administrator immediately. Depending on the severity of the exploit, you may be compensated.

Is this a gambling website?

No. HUT.gg sells packs of characters for the NHL 20 video game. These characters have no real-world value.

Is there a bug bounty program?

Yes. If you find a bug or exploit, report it with details in an email to [email protected]
You will be rewarded an amount of points or even real money depending on the severity of the bug/exploit reported.